# Privacy and project inquiries

> How Strata Los Angeles Retaining Walls handles the details you send by form, phone or email, and what spam protection and analytics do on this site.

URL: https://stratalosangelesretainingwalls.com/privacy/

How Strata Los Angeles Retaining Walls handles the details you send by form, phone or email, and what spam protection and analytics do on this site.

This policy covers the [Strata Los Angeles Retaining Walls](/) website. It explains what happens to the details you send and what the site does in your browser. Questions about it go to [office@stratalosangelesretainingwalls.com](mailto:office@stratalosangelesretainingwalls.com).

## What the inquiry form collects

When you send a project inquiry or a worksheet request, the form sends:

- your first and last name, phone number and email address

- the project ZIP code and the situation you choose

- the message you write

- the page you sent the form from and the kind of form it was

- a general traffic source category, such as "Google Organic", "Referral" or "Direct", worked out from the link that brought you to the site. Search terms are not collected.

The form also has a hidden field that people never see. It is used only to spot automated spam.

## Where it goes

The form sends your details to a function on this website, which passes them to the customer relationship management system used to keep track of requests. Your browser does not send them anywhere else.

The details are used to answer your request, arrange a site visit and proposal, and carry out work you ask for. Because construction is performed by licensed and insured contractors, your request is shared with the contractor who would do the work.

## Spam protection

When you start filling in a form, the site loads Cloudflare Turnstile, which checks that the request comes from a person and not an automated script. Turnstile processes information about your browser and connection for that check, under [Cloudflare's Turnstile privacy addendum](https://www.cloudflare.com/turnstile-privacy-policy/).

## Analytics

The site uses Cloudflare Web Analytics to count page views and measure how quickly pages load. It works without cookies and does not follow you to other sites. See [Cloudflare's privacy policy](https://www.cloudflare.com/privacypolicy/).

## What the site stores in your browser

The site keeps the traffic source category in your browser's session storage for the length of your visit, so a form you send later in the same visit carries it. Session storage is cleared when you close the tab. The site sets no cookies of its own.

The planning tools calculate results in your browser. Their answers are not sent anywhere unless you include them in a message. A shared tool address may contain the planning inputs you chose, so review a link before sending it to another person.

## Calls and email

If you call [(323) 366-3864](tel:+13233663864) or email, your phone number or email address and what you say are used in the same way as a form request. Calls may be answered by an automated assistant that takes down your request for the project team.

## Your requests

To ask what details are held about you, to correct them or to have them deleted, email [office@stratalosangelesretainingwalls.com](mailto:office@stratalosangelesretainingwalls.com) from the address you used, or say which phone number you used.

## Other websites

Links to public agencies or maps open websites operated by others, and their privacy practices apply there. The site does not embed a third-party map.

## Changes to this policy

When this policy changes, the date on this page changes with it.

## Continue planning the work